Floor Care

Superior Maintenance Group

Floor Maintenance Techniques

Hard Surface Floors:

Non-Resilient

Resilient

Spot Cleaning Guide
Carpet Care Program

Hard Surface Floors:

Non-Resilient flooring describes materials such as ceramic/quarry tile, marble, granite, terrazzo, concrete, brick, and slate.

Resilient flooring describes materials such as vinyl composition tile, rubber, linoleum, sheet vinyl, and resin.

Each floor surface category requires specific methods and techniques. Cleaning materials and solutions are specifically designed for each flooring surface.

Cleaning:
Sweeping or dust mopping removes debris, loose dirt, and particles from the floor. Damp or wet mopping removes spots, spills, and soil from the floor.

Polishing:
Spray buffing and burnishing are the most common methods of polishing. Spray buffing is both a cleaning and polishing technique. Buffing can remove water spots, light soil, black barks, and produce a high gloss shine.

Restoration:
Non-resilient floors can be machine scrubbed and rinsed in some instances. A sealer would be applied. Polished stone requires a very specialized technique to remove scratches and restore the original lustre.

Resilient floors require the removal of existing finish and application of floor sealer and finish. Typically 4–6 coats are recommended.

Carpeting

Spot Cleaning:

Important: Always read and follow the care instructions and any warnings provided by the carpet manufacturer. Rugs and carpets with natural fibers and/or certain dyes may require special treatment. If in doubt, contact a cleaning professional for advice/service.

Solution Mixtures:

Ammonia Solution–1 tablespoon of clear household ammonia to 1/2 cup of water
Detergent Solution–1/4 teaspoon of dishwashing detergent with 1 quart of water
Vinegar Solution–1/3 cup of white vinegar to 2/3 cup of water

Common Spills	Removal
Blood	Remove by blotting, then neutralize with cool ammonia solution. Blot with white paper towel or cloth.
Chewing Gum	Freeze the gum with an ice cube. Remove with dull knife or scraper. Apply dry–cleaning solvent or commercial product.
Coffee	Saturate spot with white vinegar solution and blot. Apply small quantity of detergent solution and blot. Rinse with water and blot.
Cola	Apply ammonia solution and blot. Apply detergent solution and blot. Rinse with water and blot.
Grease	Remove by blotting. Apply isopropyl rubbing alcohol to cloth and blot. Apply detergent solution and blot. Rinse with water and blot.
Ink (Ballpoint)	Remove by blotting. Apply isopropyl rubbing alcohol to cloth and blot. Apply detergent solution and blot. Rinse with water and blot.
Make-Up	Remove by blotting. Apply isopropyl rubbing alcohol to cloth and blot. Apply detergent solution and blot. Rinse with water and blot.
Milk	Remove by blotting. Apply isopropyl rubbing alcohol to cloth and blot. Apply detergent solution and blot. Rinse with water and blot.
Paint (Latex)	Remove by blotting or scrapping with dull knife. Apply isopropyl rubbing alcohol to cloth and blot. Apply detergent solution and blot. Rinse with water and blot.
Rust	Saturate spot with lemon juice and allow it to soak for 5 minutes. Blot juice. Apply detergent solution and blot. Rinse with water and blot.
Shoe Polish	Remove by blotting. Apply isopropyl rubbing alcohol to cloth and blot. Apply detergent solution and blot. Rinse with water and blot.
Tea	Saturate spot with white vinegar solution and blot. Apply small quantity of detergent solution and blot. Rinse with water and blot.
Urine	Apply ammonia solution and blot. Apply detergent solution and blot. Rinse with water and blot.
Wine	Saturate spot with white vinegar solution and blot. Apply small quantity of detergent solution and blot. Rinse with water and blot.


	Carpet Care Program Superior Maintenance Group (SMG) recognized long ago the importance of proper care and maintenance of carpets. Now after much research and planning, we are proud to announce a revolutionary new system for maintaining your carpets . . . the Superior Maintenance Carpet Care Program. A Carpet Care Program (CCP) is intended to optimize the appearance of the carpet on a continuous basis. The CCP will minimize the peaks and valleys of carpet appearance from good to poor, leading to an even level of appearance. As a result, the carpet will wear longer and look better. The bottom line is that the client will get maximum value and satisfaction from their carpet. The Carpet Care Program begins with a thorough analysis of the client's carpet installation. We consider many factors: Type of Carpet Current Conditions Traffic Conditions Client’s Expectations for Appearance Maintenance of Carpet Wear Warranties Floor plans will be color-coded to establish frequencies of cleaning. Periodic and annual schedules will be established and costs determined. The client will receive an accurate planning guide for budgeting actual carpet care costs. The SMG Carpet Care Program is a set of specific recommendations for an action program. The client will know exactly how their carpet will be cared for and will have exact costs for optimal management control. Carpet Technicians, thoroughly trained and knowledgeable regarding all aspects of carpet manufacturing, installation and cleaning, will perform the service. The client's valuable investment will be maintained and protected. Execution of the Carpet Care Program Daily Vacuuming and Spot Cleaning: Our cleaning personnel will perform daily vacuuming and spot cleaning. All spotters will be provided to the client by SMG. Additional Cleaning and Spotting: The CCP service will include spot cleaning of obvious areas by SMG as part of the regularly scheduled program. A specified list of additional areas requiring spotting will be provided to SCS prior to the nightly scheduled service. The Cleaning System we will primarily use is our Dry Mist System. This system combines the best features of present cleaning programs such as: Dry Foam Dry Extraction Rotary Shampoo The SMG Dry Mist System offers these important benefits: Minimal Moisture Fast Drying No Soil Attracting Residues in Carpet Pile Lifting If necessary, additional services can be provided, such as: Deep Extraction Power Pile Brushing Soil Retardant Treatments Anti-Static Treatments Carpet Tile Rotation Program Reviews: Status reports will be issued after each service highlighting trouble spots and recommending corrective action.

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